Frequently asked questions

No. Clarity will be a private-pay practice and will not bill or participate with commercial insurance plans. Fees will be due at the time of the visit.

Patients with commercial insurance will be able to request a superbill to submit for possible out-of-network reimbursement. Reimbursement is determined by the patient's plan and cannot be guaranteed.

Remaining independent allows for longer appointments, a smaller patient panel, less administrative burden, and treatment decisions driven by clinical judgment rather than insurance requirements.

No. Clarity will not be able to see patients enrolled in Kentucky Medicaid, because Kentucky Medicaid regulations generally do not allow beneficiaries to privately pay for psychiatric services that may otherwise be covered by Medicaid.

If you are enrolled in Medicaid, please raise it early so the practice can point you toward appropriate options.

Clarity will not bill or participate with Medicare. Because the rules around privately paying for covered services are complex, prospective patients with Medicare should get in touch before the practice opens so their situation can be reviewed.

Health Savings Account and Flexible Spending Account cards will be accepted where permitted by your individual plan. Patients are responsible for confirming whether a service qualifies and what documentation their plan administrator requires.

Appointments canceled with less than 24 business hours' notice may incur a fee equal to 50% of the scheduled appointment fee. Patients arriving more than 15 minutes late may be asked to reschedule and may incur the same fee.

Clarity will provide outpatient psychiatric care for patients ages 6 to 65.

ADHD, anxiety disorders, depression, PTSD, PMDD, binge eating disorder, mood concerns, stress, burnout, sleep-related concerns, and related outpatient psychiatric conditions.

Acceptance will depend on the patient's clinical needs and whether the practice is an appropriate level of care.

No. Clarity will focus on psychiatric evaluation and medication management and will not provide ongoing psychotherapy. Therapy is often an important part of treatment, and referrals or collaboration with an outside therapist may be recommended.

Clarity will not be a detoxification or specialty addiction-treatment program. Patients whose primary concern is active or complex substance use may require referral to a more appropriate specialist or level of care.

Clarity may evaluate and treat binge eating disorder where appropriate. Patients with anorexia nervosa, bulimia nervosa, medical instability, or eating disorders requiring coordinated specialty care may be referred to a multidisciplinary treatment program.

No. Clarity will not provide custody evaluations, forensic psychiatric services, court-ordered evaluations, legal disability determinations, or routine court testimony.

All initial psychiatric evaluations will be scheduled for approximately 60 to 90 minutes. The exact length will depend on age, history, symptoms, and clinical complexity.

Follow-up medication-management appointments will typically run 20 to 30 minutes.

Frequency will depend on age, diagnosis, medication, symptom severity, stability, and treatment goals. Visits may be more frequent when starting or changing a medication, and certain controlled medications will require regular visits and periodic in-person monitoring.

Yes. Clarity will offer both in-person and telehealth appointments for established patients physically located in Kentucky when clinically appropriate. We believe the strongest therapeutic relationship begins face-to-face, so new-patient evaluations will generally be completed in our Norton Commons office. After your initial evaluation, your provider will work with you to determine whether future visits are best completed in person or virtually.

That is common, and you will not need to arrive with a diagnosis or a perfectly organized explanation. The purpose of an evaluation is to understand what you are experiencing and determine appropriate next steps.

Bringing notes, or a trusted support person, may be helpful where clinically and developmentally appropriate.

A support person may attend where appropriate and with the patient's consent. For pediatric patients, parent or guardian involvement will generally be required, and the provider may also request private time with the patient depending on age and clinical needs.

Parents or legal guardians will typically be involved in pediatric evaluations. Depending on the patient's age and circumstances, the appointment may include time together and time speaking separately with the patient or parent.

Not necessarily. The initial visit will be an evaluation, not a guarantee of medication. Recommendations will depend on the clinical assessment, safety considerations, diagnosis, medical history, previous treatment, and the patient's goals.

Sometimes additional records, testing, laboratory work, or follow-up assessment will be needed before medication is started or changed.

Not automatically. Current medications will be reviewed carefully, but establishing care does not guarantee continuation of every prescription. Recommendations are based on clinical judgment, safety, monitoring requirements, and the practice's prescribing standards.

Stimulants may be prescribed where clinically appropriate after a comprehensive evaluation. A stimulant prescription is never guaranteed.

Treatment may require in-person visits, vital-sign monitoring, prescription-monitoring review, urine drug screening, treatment agreements, records, or other safety measures.

Benzodiazepines may be prescribed selectively where clinically appropriate. Clarity will prioritize safe, evidence-based, long-term treatment and will not guarantee initiation or continuation of benzodiazepine therapy.

Prior treatment experiences matter. We will review what you tried, how long you took it, the dose, benefits, side effects, and why it was stopped.

Previous difficulty with medication does not mean treatment cannot help, but it may affect the pace and type of recommendations.

Refill requests will be submitted through the practice's secure messaging during business hours. Requests may take up to two business days, and appointments and required monitoring will need to be current before refills can be approved.

Controlled medications generally cannot be replaced early if they are lost, stolen, misplaced, or taken differently than prescribed. Specific circumstances will be reviewed, but early replacement is not guaranteed.

Questions and respectful disagreement are welcome. Treatment will be collaborative, and the provider will explain the reasoning, benefits, risks, and alternatives.

However, Clarity will not be able to prescribe or continue treatment that the provider believes is unsafe or clinically inappropriate.

Brief, non-urgent medication questions will go through the practice's secure messaging. Complex concerns, significant symptom changes, or issues requiring assessment may require an appointment.

Messages will be reviewed during regular business hours and may take up to two business days for a response.

No. Clarity will be an outpatient practice and will not be an emergency or crisis service.

If you are in immediate danger, unable to remain safe, or experiencing a medical or psychiatric emergency, call 911, call or text 988, or go to the nearest emergency room.

No. To protect privacy, maintain professional boundaries, and keep clinical communication organized, patients should not use personal social media accounts or personal text messaging for clinical concerns.

Limited administrative texting may be offered by the office where available.

Forms and letters may be completed for established patients where clinically appropriate and where the provider has adequate information to support the request.

Fees may apply depending on complexity and time. Completion is not guaranteed, and some requests will require an appointment.

ESA letters may be considered for established patients where clinically appropriate. Payment of a fee does not guarantee that a letter will be provided.